PRIVACY &
COOKIE POLICY.

Who we are

Creation Office Ltd is a UK commercial interior fit-out and refurbishment company. For personal information collected through this website, Creation Office Ltd acts as the data controller.

Creation Office Ltd
The Lion Buildings, 8 Market Place, Uttoxeter, Staffordshire, ST14 8HP
enquiries@creationoffice.co.uk · 01785 593 001

Information we may collect

Depending on how you interact with us, we may collect your name, company, job title, email address, telephone number, project information, messages and other details you choose to provide. Technical information may include IP address, browser and device information, pages viewed and website interaction data.

Project and contact forms

When you submit a project, design-package, contact or Small Works enquiry, we use the information provided to respond, assess requirements, prepare quotations and, where appropriate, take steps towards providing our services.

Careers, CVs and subcontractor enquiries

If you submit a CV or details through our Careers page, we may use them to consider you for current or future employment opportunities, including trade, project management, team leadership, design, sales and management roles. Information submitted by subcontractors or prospective subcontractor partners may be used to assess suitability for current or future projects. Submitting information does not guarantee employment, engagement or subcontract work.

How we use personal information

• Responding to enquiries and quotation requests.
• Scoping, planning and delivering projects.
• Communicating with clients, prospective clients, suppliers and subcontractors.
• Considering employment and subcontractor applications.
• Operating, securing and improving our website and services.
• Maintaining appropriate business records and complying with legal obligations.
• Measuring marketing performance where the appropriate cookie consent has been provided.

Lawful bases

Depending on the circumstances, we may process personal information because it is necessary for a contract or steps requested before entering a contract, because we have a legitimate business interest, because you have given consent, or because processing is required to comply with a legal obligation.

LiveChat

Our website uses LiveChat to provide online chat functionality. LiveChat is treated as optional functionality on this website and is loaded after the relevant cookie preference has been accepted. Information entered into the chat and certain technical information may then be processed by the LiveChat service provider so the service can operate.

Cookies and similar technologies

We use essential technologies needed for the website to function. With your permission, we may also use optional technologies for functionality, analytics and advertising measurement. Our cookie banner lets you Accept all, Reject non-essential or Manage preferences. Optional technologies are not loaded until the relevant consent has been given. You can revisit your choice using the Cookie settings link in the website footer.

Google Ads and analytics

We may use Google advertising and measurement services to understand website performance, measure enquiries and assess advertising effectiveness. Where these services use non-essential cookies or similar identifiers, they will only be enabled after the relevant consent has been provided.

Sharing information

We do not sell personal information. We may share information with trusted providers supporting our website, hosting, communications, analytics, professional services and business operations, or where disclosure is required by law.

International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used as required by UK data-protection law.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting and business requirements. Careers and subcontractor information may be retained for a reasonable period so we can consider suitable future opportunities.

Security

We use reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights to access your information, correct inaccurate information, request erasure, restrict or object to processing, request portability of certain information and withdraw consent where processing is based on consent. Contact enquiries@creationoffice.co.uk to exercise a right. You may also raise a concern with the UK Information Commissioner's Office.

External websites

Our website may link to third-party websites and services. Their privacy practices are governed by their own policies, and Creation Office Ltd is not responsible for external website content or privacy practices.

Changes to this policy

We may update this policy to reflect changes to our website, services, technology or legal requirements. The current version will be published on this page.